Subscriptions & Payments FAQ

What payment options are available?

All major debit or credit cards, Google Pay and Apple Pay are accepted. Please note payments are in USD.

Is it safe to give you my credit card/payment information?

We use Stripe as our payment processor, who are also used by millions of top-tier organizaqtions like Amazon, Google, Zoom, Lyft and Squarespace etc. From the Stripe website: "Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry." They utilize the best-in-class security tools and practices to maintain a high level of security, so you can rest assured that your payment details are safe with them. Find out more about Stripe's security here.

How do subscription payments work?

Once you confirm your subscription tier and billing cycle (either a monthly or annual charge), your payment method will be charged and your billing cycle commences immediately. Your payment method will continue to be charged at the start of every billing cycle (your “billing date”) until it is amended or canceled. You may amend or cancel your subscription at any time for future billing cycles, but we are not able to cancel or offer refunds for your existing billing cycle.

Can I upgrade to a different plan in the middle of my billing cycle?

Definitely. When you upgrade your subscription plan, you will be charged a pro-rated amount from the day you upgrade until your next billing date, and you will receive access to the upgraded perks as soon as you upgrade. From your next billing date onwards, you will be charged the full rate of your new subscription tier.

What happens if I downgrade my plan during my billing cycle?

Downgrades to your plan will apply from your next billing cycle onwards, and unfortunately we are not able to provide refunds for your current billing cycle. You will retain your existing subscription tier and its perks until your next billing date. On your next billing date, you will switch over to the downgraded subscription tier and you will be charged accordingly.

How can I cancel my subscription plan?

You can cancel your plan at any time by going to your Settings → Subscriptions page and clicking on “Cancel my subscription.” Follow the prompts thereafter to confirm your cancelation. Your subscription plan and perks will remain active until the end of your billing cycle, after which you will no longer be charged.

Can my subscription plan expire?

Your subscription is ongoing until you choose to cancel it. However, you may lose access to your subscription plan if recurring payments fail. In such cases, you are more than welcome to re-activate your subscription by updating your payment method.

What happens to my perks if I cancel my subscription plan?

Your perks will disappear along with your subscription, which will typically occur when your billing cycle ends after cancelation. If your perks included a discount code which you've generated, it would still be accessible and available to use until the code's expiry date.